Job Description

Permanent /  Full time / On-Site/ Shift Work

Location:  Herndon , VA, USA only

Shifts: 6 AM to 2 PM, 2 PM to 10 PM, 10 PM to 6 AM (Includes some weekend shifts: 6 AM to 6 PM, 6 PM to 6 AM)

Please note: ONLY applications with current or most recent experience in NOC role will be considered. Ideally, we are looking for an associate/ mid-senior level candidate (2-4 years ).

POSITION OVERVIEW:

We are seeking a highly motivated and experienced NOC Engineer - Transmission to join our team in Herndon, Virginia. The ideal candidate will have a background in network operations, with experience in DWDM or Huawei technology and proficiency with Cisco routers.

As a NOC Engineer at PCCW Global, you will play a critical role in the 24/7 operations of our Network Operations Centre (NOC). You will be responsible for ensuring the timely identification and resolution of issues across our cable, transmission, and VIP customized transmission networks. The role requires a positive attitude, flexibility, excellent work ethic, and the ability to work effectively under pressure and meet deadlines.

This position offers an exciting opportunity for a motivated individual with a passion for problem-solving and a desire to grow in a dynamic, challenging environment. Join us and support the overall PCCW Global Network Operations Centre mission! 🚀

SOME OF YOUR TASKS WILL INCLUDE:

• Network Monitoring: Proactively monitor network performance 24/7 using network management systems (NMS) to identify potential issues and take corrective actions to maintain optimal network performance.
• Fault Management: Respond promptly to alarms and service desk tickets, performing fault isolation, troubleshooting, and resolution for transmission network incidents across DWDM, SDH, and submarine cable systems.
• Incident Response & First-Line Support: Provide first-level support for transmission and submarine network equipment faults. Coordinate with engineering teams for hardware replacements or advanced troubleshooting as necessary.
• Testing and Verification: Execute Bit Error Rate (BER) and RFC2544 tests to identify transmission network faults, validate performance, and ensure network connectivity meets required standards.
• Service Restoration: Conduct service assurance activities and implement restoration procedures to minimize downtime for PCCW Global's DWDM, SDH, and submarine cable networks, ensuring service continuity.
• Collaboration & Coordination: Collaborate with internal teams, vendors, and customers to resolve transmission network issues efficiently and ensure seamless service delivery across the network.
• Documentation & Reporting: Accurately document all troubleshooting steps, resolutions, and outage details in the ticketing system. Provide clear and timely updates to internal stakeholders and customers.
• Routine Maintenance: Perform regular routine maintenance tasks on network systems according to documented procedures, ensuring network stability, optimal performance, and readiness for traffic.
• Circuit Testing & Acceptance: Conduct circuit acceptance testing for network trunks and bearers, ensuring proper configuration, performance validation, and updating inventory databases for installations, changes, and recoveries.
• Security Compliance: Adhere to all company policies regarding information security, network safety, and personal data privacy, ensuring all work complies with industry standards and internal protocols.
• Shift Management: Operate effectively within rotating shifts, including evenings, nights, and weekends, ensuring round-the-clock network monitoring and issue resolution.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Education : High school diploma required, degree in Information Technology or related field preferred, but not a must.
• Experience : 2-4 years in NOC or related roles, a plus an experience in data communication and telecom services.
• Certifications :
  • Cisco CCNA Certification : Required
  • CompTIA Network+ Certification : Nice to have
  • Huawei HCIA-Transmission certification : Nice to have
• Experience with Ticket Platforms : Familiarity with Remedy or other ticket platforms is advantageous.
• Familiarity with JIRA is a plus.
• Technical Skills : Experience with DWDM , Huawei technology , and Cisco routers is highly desirable.

Personal Qualities:

• Customer Service & Troubleshooting: Strong customer service orientation with excellent troubleshooting skills, able to respond quickly to email alerts and resolve issues promptly.
• Positive Attitude: Proactive and self-motivated with a positive attitude, always willing to grow and take on challenges.
• Work Ethic: Demonstrates excellent work ethic and reliability, committed to meeting deadlines and finishing tasks with a sense of responsibility.
• Collaboration: A team player with strong communication skills and a collaborative approach, ensuring efficient problem-solving in a team setting.
• Flexibility: Able to work flexible hours, including weekends and holidays, to meet business needs and ensure consistent performance.
• Responsiveness: Quick response to email alerts and ability to take swift action.

• Innovative Environment: Be part of a forward-thinking tech company at the forefront of digital transformation.
• Career Growth: We care about our employees’ career development and success. We are committed to building a culture where our people will feel excited and rewarded
• Collaborative Culture: Work with a talented team that values innovation and collaboration.
• Exciting Challenges: Engage in meaningful work that makes a real impact.

How to Apply
You should submit a detailed resume and a cover letter (optional) highlighting your qualifications and experience relevant to the role (we only accept CVs in English).

We appreciate all applications, but only shortlisted candidates will be contacted for further consideration. Thank you for your interest. And strictly no agency calls or agency CV submissions.

PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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