Customer Success Manager Job at Spiro, Remote

bmpXVzVNRDZXdlRhdzZ3a3ZhWWMxajM1WEE9PQ==
  • Spiro
  • Remote

Job Description

We're looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. 

The ideal candidate has some experience in Sales or Customer Success experience at a high growth SaaS company, knows their way around an excel spreadsheet (ideally knows some database concepts as well), and is an adept problem solver. They also have a great sense of humor, are incredibly detail oriented, and have the drive and passion to ensure our customers' ongoing success.

JOB DUTIES: 

  • Be Spiro's main point of contact for customers that you manage post implementation 
  • Assist in Tier 1 Support for common Spiro setup items (configuration, reports, etc) 
  • Assist Executive team and CS Lead with strategic customers
  • Support the sales team during the sales process

QUALIFICATIONS: 

  • Excellent written and verbal interpersonal skills 
  • Excellent at creative solutioning - Where are many ways to solve a problem, do you always aim for the most elegant solution?
  • Intermediate knowledge of spreadsheet tools(Excel, Google Sheets, etc). You know how to write an if() formula or do a VLOOKUP
  • Not afraid to talk in front of a crowd - you will often be presenting to large groups of users and stakeholders. 
  • Excellent organizational skills - you will be managing lots of customers and implementations that will require lots of timely follow up. 
  • The ability and desire to work in a dynamic challenging startup environment
  • A naturally curious and passionate attitude

Job Tags

Remote job, Full time,

Similar Jobs

Therapy Solutions

School Nurse - LVN or RN (Onsite) Job at Therapy Solutions

 ...you. Our goal is to support you across the arc of your career, regardless of setting or location. We have a phenomenal School Nurse (LVN or RN) opportunity at one of our partner school districts in Eugene, Oregon. This position is in-person and full-time. In... 

JARBO

Sr Small Aircraft A&P Mechanic Job at JARBO

THIS OPPORUNITY IS IN SOUTHEAST FLORIDA - 5 MILES FROM THE BEACH ** We are accepting applications from candidates Nationwide as relocation assistance would be provided for this opportunity. **$33-$43hr for Direct Hire - Full company benefits and PTO - Permanent position...

DSI Security Services

Security Site Supervisor Job at DSI Security Services

OverviewYou gain more than just a paycheck when you are employed with DSI. From our biggest clients to our newest security officer, the values of DSI and our motto, Do What You Say You Will Do, are always present. Working for DSI is more than just a job its a... 

Jobs on Cash

Payroll Customer Service Representative Job at Jobs on Cash

 ...problemsolving and multitasking abilities. Ability to prioritize tasks in a fastpaced environment. Proficiency in Paylocity Paychex and Microsoft Office Suite (Excel Word Outlook etc.). Previous customer service experience is preferred but not required... 

Page Enterprise

Social Media Marketing Internship Job at Page Enterprise

 ...Page Enterprise is seeking an energetic and enthusiastic college student to gain college credit in the marketing field, an ideal candidate to fill the role of Social Media Marketing Intern. We provide a platform to showcase the rising talents in our community while...