Job Description

About this opportunity:

GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

We are excited to offer an opportunity for a Customer Success Manager (CSM) to join our Customer Success Team. This unique role allows you to help shape the customer’s experience from the inside out. If you’re passionate about building lasting relationships, solving problems, and guiding customers to success using our services and products, this may be the position for you.

You will be a trusted liaison to our customers, building genuine relationships. This is a dynamic role that requires self-motivation, a high degree of organization, outstanding communication skills, professionalism, and adaptability. You will lead the way for excellent customer experience, setting the tone for a lasting connection with unlimited potential

Our team not only fosters relationships with our customers but also collaborates with Sales Account Managers, Technical Support, Training, and Engineering teams to champion our customers’ success. Additionally, you will steer customers towards new opportunities & offers from the organization, connect them with the full support they need, and ensure they maximize the benefits of our services & products.

At GoEngineer, we’re committed to helping our customers thrive, and as one of our Customer Success Managers, you’ll be at the heart of making that happen.

Your key contributions in this role will be:

• Serve as a customer champion, guiding clients through the post-sales process and ensuring they are taking full advantage of the value of our products.
• Offer dynamic, personalized recommendations for software adoption based on understanding each customer’s unique needs and objectives.
• Proactively nurture customer relationships, identifying opportunities for growth while addressing potential challenges before they arise.
• Provide value to customers in every interaction, focusing on their business goals and how our solutions can help them succeed.
• Conduct semi-annual check-ins to maintain engagement and build strong, lasting partnerships.
• Monitor for, gauge, and promote customers’ levels of engagement to improve the likeliness of renewals.
• Provide thoughtful cross department feedback for service improvements.
• Contribute to the overall success of the team as we continue to expand and evolve.

We are looking for candidates with the following experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:

• 2 – 5 years of previous experience as a Customer Success Manager in the Tech, SaaS, or related industry.
• Experience using CRM systems, ideally experience with ChurnZero and NetSuite.
• Strong interpersonal and communication skills, with the ability to build rapport and trust quickly.
• Professional, client centric demeanor, with a background providing B2B C-level customer support.
• Proven ability to manage time effectively, stay organized, have impeccable follow-through in a fast-paced, dynamic environment.
• A proactive, solution-oriented mindset with a deep interest in understanding our customers and their needs.
• A collaborative team player who thrives in cross-functional environments.
• A self-starter who is comfortable taking ownership and drives initiatives to successful outcomes.
• A passion for customer success and has a passion for meeting their own goals while being part of an evolving & upbeat team.

Competitive Compensation Includes:

• This is a full-time, in-person position. 
• Competitive compensation includes a base salary, plus incentive structure, with additional opportunities for commission and bonuses, plus the additional benefits outlined below.

More about what GoEngineer offers:

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

Generous Benefits Include:

• Participation in GoEngineer's unlimited PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High Deductible Health Plan.
• Employer paid Life Insurance policy, optional Supplemental Life available.
• Employer paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.

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