Job Description
At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.
About The Role The Technical Integration Consultant at AMPECO plays a vital role in ensuring seamless hardware integration and making sure that clients’ technical needs are handled in a timely and professional manner.
Responsibilities - Conduct hardware integration tests to ensure seamless functionality and compatibility - for example evaluating the communication protocol of an EV charger;
- Respond to inquiries about different hardware integrations across various communication channels, maintaining a high level of responsiveness and professionalism and providing timely assistance;
- Analyze logs to identify patterns, errors, anomalies, and pinpoint the underlying causes of issues, facilitating troubleshooting and resolution;
- Acquire and maintain in-depth knowledge of our product, different hardware and current standards related to the EV industry;
- Collaborate with internal teams to gather and discuss relevant data and insights necessary for tackling technical challenges effectively;
- Maintain a positive and professional attitude towards hardware manufacturers, customers and partners, fostering strong relationships and ensuring satisfaction across all partnerships;
- Manage and maintain documentation related to hardware manufacturers, product functionalities, and the EV charging industry to support internal and external stakeholders effectively;
- Serve as the liaison between customers and hardware manufacturers, facilitating clear communication to ensure seamless integration and functionality;
- Act as an escalation point for the technical support team, providing guidance and expertise on complex technical issues;
- Consult existing and potential customers on various topics regarding our product.
Your Profile - Previous experience in a tier 2 technical support role or handling complex technical issues;
- Robust technical background with expertise in log analysis, debug data collection, and issue reproduction;
- Knowledge of API, communication protocols and network communications;
- Proficient troubleshooting and problem-solving abilities;
- Passion for technology and aptitude for rapid learning;
- Effective communication and exceptional customer service skills;
- Fluency in English;
- Previous experience in a manual QA position testing software and/or hardware is considered an advantage.
What We Offer - Opportunity to join a fast-growing company on the path to become a global industry leader;
- Opportunity to work with amazing, highly experienced people;
- Flexible work hours;
- Bonus day-off to celebrate your birthday;
- 5 additional vacation days per year, after your first year with the company;
- Social events and awesome team buildings;
- Medical insurance for you and for your family, with great coverage;
- Monthly shared mobility allowance (covers Spark and GOeGO);
- EV week – you get a company electric car for yourself for a week every 1-2 months.
Job Tags
Full time, Flexible hours,