Job Description

Position : Voice Modernization Project Specialist Remote with travel Domestic 50%75%

Location : Franklin Lakes NJ

Duration : 9 Months

Total Hours/week : 40.00

1 st Shift

Client : Medical Devices Company

Job Category : IT

Level of Experience : Senior Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Remote with travel Domestic 50%75%

Location: United States (Remote) w/ 5075% Travel (there may be some international travel expected to Canada / LATAM however most will be US based).

Job Description:

Key Responsibilities:

• Lead telephony modernization efforts on a per site basis from start of discovery to sunsetting of the legacy telephony systems.
• Conduct thorough assessments of existing telephony workloads in various locations identifying current systems and configurations.
• Collaborate with stakeholders to gather and document voice requirements ensuring alignment with business needs and objectives.
• Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
• Engage with the Genesys Contact Center team where applicable for advanced contact center workloads and technology migrations to Genesys.
• Manage the implementation of Microsoft Teams calling plans or direct routing ensuring seamless integration and minimal disruption to business operations.
• Provide technical expertise and support throughout the transition process addressing any issues or challenges that arise.
• Conduct training sessions and create documentation to support endusers and administrators in using the new telephony systems.
• Monitor and evaluate the performance of the new voice systems and the project processes making recommendations for improvements as needed.
• Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice.

Qualifications:

• Bachelors degree in Information Technology Telecommunications or a related field.
• Proven experience in telephony systems particularly with Cisco and Avaya.
• Strong knowledge of Microsoft Teams enterprise voice including calling plans and direct routing.
• Excellent project management skills with the ability to manage multiple tasks and priorities effectively.
• Strong analytical and problemsolving skills with a keen attention to detail.
• Excellent communication and interpersonal skills with the ability to work collaboratively with crossfunctional teams.
• Ability to adapt to changing technologies and stay current with industry trends.

Preferred Qualifications:

• Certifications in Cisco Avaya or Microsoft Teams.
• Experience in largescale telephony system migrations.
• Familiarity with network infrastructure and VoIP technologies.

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