Service Advisor job at Kelly BMW Columbus, OH, US

Job Description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. $2000 SIGN ON BONUS AFTER 90 DAYS OF EMPLOYMENT. Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

What We Offer:

Medical / Dental / Vision Insurance
401(k)
Training
PTO & Vacation days with more tenure
Paid Holidays
Great Culture & Team Environment
Long Term Career Opportunities

About the Dealership: A strong community is all about its people, and here at Kelly BMW we staff our building with good, kind people who go above and beyond what is expected of them. We’re one of the region's best dealerships, serving the Columbus community in Ohio since 1977. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

Job Tags

Holiday work, Full time, Relocation bonus,

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