✔ Oversee and manage patient scheduling across multiple locations, ensuring provider efficiency and patient satisfaction using Dentrix Ascend, Open Dental or similar software.
✔ Lead front office operations , streamlining patient check-in/check-out, documentation accuracy, and workflow coordination.
✔ Expertly verify insurance, process claims, and handle complex billing inquiries , ensuring compliance and quick resolution of issues.
✔ Be the primary point of contact for patient inquiries, providing clear and compassionate communication regarding treatments, financial policies, and appointment logistics.
✔ Maintain meticulous patient records , ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
✔ Coordinate with providers, treatment coordinators, and dental assistants to ensure smooth patient flow and high-quality care.
✔ Develop and implement front office best practices , improving operational efficiency and patient experience.
✔ Train and mentor junior receptionists and administrative staff , fostering a culture of professionalism and exceptional service.
✔ Optimize scheduling strategies to maximize provider productivity while keeping wait times minimal.
✔ Stay updated on industry best practices, insurance regulations, and technology advancements to continuously enhance front desk operations.
✔ 5+ years of experience in dental reception, front office administration, or a similar senior role.
✔ Expert proficiency in dental office software ( Dentrix Ascend, Eaglesoft, Open Dental ).
✔ Strong leadership skills , with the ability to train, mentor, and oversee front office staff.
✔ Excellent communication and interpersonal skills , with a warm, patient-first mindset.
✔ Ability to multi-task and prioritize effectively , ensuring smooth daily operations.
✔ Knowledge of dental terminology, front desk protocols, and HIPAA compliance.
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