Job Description

Join our team as a Senior Service Supervisor!

Position Summary:

Are you a hands-on problem solver with a knack for overseeing multiple tasks effortlessly? Do you take pride in ensuring that living spaces are not just maintained, but elevated to their best possible condition? If so, we have the perfect opportunity for you!

As a Senior Service Supervisor at Link Apartments® Montford in Charlotte, NC, you'll be at the heart of ensuring our residents feel at home in a well-cared-for environment.

Here’s what you’ll be doing:

🛠️ Maintenance Mastery: From HVAC systems to plumbing upkeep, you'll inspect and maintain every nook and cranny of our property, making sure everything runs smoothly. Roofs, gutters, recreational facilities - you name it, you'll handle it.

👷‍♂️ Team Leadership: You'll be the captain of our maintenance crew, guiding them and overseeing their work with a keen eye for quality. Whether it's our in-house staff or outside contractors, you'll ensure everyone is on the same page and delivering excellence.

🏠 Apartment Turnover Expertise: Vacant apartments become move-in ready under your watchful eye. From inspections to painting and cleaning, you'll make sure every space is perfect for our new residents.

📦 Inventory Wizardry: Keeping track of supplies and tools is your forte. You'll ensure we have everything we need, when we need it, to keep things running smoothly.

🏊‍♂️ Pool Perfection: Our pool area will be your domain, ensuring it's not just a place to swim, but a haven of safety and enjoyment for our residents.

👷‍♀️ Safety Stewardship: Safety is paramount, and you'll lead the charge in maintaining a secure environment for our team and residents, adhering to all standards and protocols.

📅 Scheduling Savvy: Working closely with the Property Manager, you'll help coordinate schedules and assignments, ensuring we're always covered for routine maintenance and emergencies.

💼 Team Building: From hiring to training, you'll play a vital role in building and maintaining a competent and cohesive maintenance crew.

📈 Budgeting Brilliance: Staying within budget while delivering top-notch service is your specialty. You'll keep a close eye on expenditures and report any deviations to the Property Manager.

🤝 Resident Relations: You'll be the face of our maintenance team, ensuring residents feel heard and valued while maintaining a clean, safe, and welcoming community.

Our ideal candidate has the following:

High school diploma or equivalent (GED)

At least five years’ experience in this field.

Ability to oversee maintenance operations of multiple sites including sites in lease-up as well as stabilized sites. 

CPO certification required.

CFC Type I & Type II certification required; CFC Universal certification preferred.

Strong knowledge of heat pump, HVAC, plumbing, and electrical systems, appliance repair, and carpentry.

Interest and enthusiasm for the job.

Pleasing personality and ability to work with and understand the problems and attitudes of residents.

Experience with Yardi software systems, a plus

Good organizational and mechanical skills.

Ability to maintain an inventory system.

Physical Demands/Environmental Factors:

Ability to work evenings and weekends.

Works in office setting, in residential buildings, and outdoors.

Works under moderate supervision.

Frequently moves about to coordinate work.

Frequently walks, climbs stairs or ladders, bends, stoops, reaches, uses equipment with hands, pulls, and lifts up to 50 lb.

Must have reliable transportation and a valid driver’s license

Ability to drive a golf cart

Benefits:

Employees are eligible for all benefits, with the exception of their 401k, after successful completion of their first 90 days. 401k eligibility will start after successful completion of their first 6 months.

Free medical insurance to eligible employees

Dental, vision, flexible spending plans, personal legal plans, and credit union plans available

Over 3 weeks of PTO in your FIRST year

Company contributes 3% to every employee 401K plan

12 paid holidays

Paid time for personal volunteerism each year

Tuition expense and continuing education reimbursement

Company-paid life insurance, AD&D insurance, short- and long-term disability

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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