Job Description

The Retail Supervisor plays a pivotal role in assisting with daily oversight of operations and ensuring the highest level of customer satisfaction in our retail store. The Retail Supervisor will assist in driving sales, supervising and developing team members, and maintaining an organized, efficient, and customer focused. The ideal candidate is a motivated leader who thrives in a dynamic retail setting while striving to provide a customer service experience that exceeds our guest and client’s expectations. This candidate has a keen eye for detail, a passion for delivering results, and is committed to driving team success while serving as a main point of contact alongside management.

Job Responsibilities

· Team Leadership:

o Supervise, motivate, and support retail staff to ensure the highest standards of service are met and all sales and service goals are achieved.

o Recruit, train, and onboard new employees, providing guidance on policies, procedures, and best practices while ensuring all operational guidelines are followed and adhered to.

o Monitor team performance and provide regular feedback while working effectively with team members to achieve store goals and foster a positive environment.

o Act as a point of contact for team members and clients by providing guidance and support during shifts.

· Customer Service:

o Lead by example in greeting and engaging customers, provide product information, and assist in making purchase decisions.

o Address and resolve customer inquiries, complaints, or issues in a professional and efficient manner.

o Promote a positive, upbeat, and welcoming atmosphere.

· Sales and Merchandising:

o Support the execution of in-store promotions, displays, and marketing initiatives.

o Meet or exceed sales targets by upselling, cross-selling, and promoting store promotions or loyalty programs while training staff on proper sales techniques and practices.

o Ensure merchandise is stocked, organized, and displayed to reflect brand standards.

o Monitor inventory levels and participate in replenishment activities including restocking and transfers.

o Analyze sales reports and suggest strategies for improvement to the management team.

· Operational Excellence:

o Open and close any assigned locations ensuring all security and operational procedures are followed.

o Oversee inventory management in assigned locations including restocking, merchandising, cycle counts, price checks, and loss prevention.

o Possess a thorough knowledge of POS system and heat pressing equipment.

o Accurately handle cash, credit, and other transactions while maintaining a high level of integrity.

o Assist in maintaining a clean, organized, and safe store environment.

Qualifications

· Minimum of 2-3 years of retail experience with at least 1 year in a supervisory or lead position, preferably in a fast-paced or customer-centric environment.

· Strong communication and interpersonal skills.

· Proven ability to meet or exceed sales targets.

· Experience with visual merchandising best practices.

· Knowledge of POS systems and basic cash-handling procedures.

· Intermediate math and counting skills required.

· Ability to multitask, work under pressure, and adapt to changing priorities while leading a team.

· Flexibility to work weekends, evenings, and holidays as needed.

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