Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The qualified candidate will be responsible for assisting providers working within the provider portal and its multiple applications, such as Pin, Password resets, creating new accounts, etc. Responsibilities may change as directed by supervisor depending on the need.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Hours are 8am-5pm (Monday thru Friday)
• Answer calls from Providers assisting with the many different applications within the Provider Portal
• Provide friendly telephone and general technical support to the provider community assisting them with portal access, username/password resets and maneuvering through the different applications within the portal.
• Ensure the providers computer is compatible with our application and walk them through any computer compatibility changes as needed
• Handles company confidential data according to policy and guidelines
• Adheres to existing policies and procedures

What we're looking for

• Outstanding customer service with help desk/call center background a plus
• Must be able to use a computer proficiently
• Ability to demonstrate good oral, written and telephone communication skills
• Ability to build and maintain relationships with customers, peers and support partners
• Ability to work in a team environment
• Ability to multitask and work with multiple computer applications
• Good internet service is required for all positions
• Bilingual a plus but not required

What you should expect in this role

• On-site training at Oklahoma City, OK
• Remote option after 2 weeks of training
• Hybrid after training unless otherwise specified by your supervisor
• Qualified candidates may be contacted by our recruiting center located in Florida

#LI-HYBRID #LI-JW1

The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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