Job Description

About Focus Solutions

Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. We integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

Role Overview

Focus Solutions is seeking an early career IT professional to join our team. As the Local Support Technician , you will support our healthcare clients' technology needs. You will primarily serve clients local to your area. You'll be responsible for providing technical assistance and support to end-users remotely and onsite, ensuring their systems and devices are running smoothly. This position offers an exciting blend of remote work and hands-on interaction with clients in the metro area listed for this post.

The ideal candidate will have a history of providing excellent customer service, be passionate about technology, and be available to travel to client sites as needed in your metro area. Candidates with 3+ years of experience are strongly encouraged to apply.

Key Responsibilities

• Respond to user inquiries and technical issues in a timely and professional manner via phone, email, or remote tools.
• Diagnose and resolve hardware and software problems, escalating issues to higher-level support teams as needed.
• Provide technical support for various operating systems, applications, and devices used in healthcare settings.
• Install, configure, and update software applications, patches, and operating systems.
• Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely.
• Perform hardware maintenance, including diagnosing and replacing faulty components.
• Assist with setting up and configuring new workstations, peripherals, and devices.
• Create and maintain documentation of technical procedures and solutions.
• Escalate unresolved issues to appropriate internal teams or vendors and follow up until resolution.
• Stay updated with the latest technology trends and best practices in the healthcare IT sector.

Qualifications

• 3+ years of experience as a PC/Help Desk Technician or in a similar technical support role.
• Strong knowledge of Windows and Mac (nice to have) operating systems.
• Familiarity with common healthcare software applications and systems is a plus.
• Basic understanding of networking concepts, including TCP/IP, DHCP, and DNS.
• Excellent problem-solving and analytical skills with the ability to think logically and critically.
• Exceptional communication skills, both written and verbal, with a customer-centric approach.
• Ability to work independently as well as collaboratively within a team.
• A valid driver's license and willingness to travel to client locations in the Mobile Metro Area when required.
• Relevant certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft certifications preferred.

What We Offer

• Competitive pay commensurate with experience.
• Remote work environment.
• Generous vacation policy.
• Opportunities for professional growth and development.
• Supportive, fun, and inclusive work culture focused on collaboration and innovation.

How to Apply

If you are a motivated and organized individual passionate about Information Technology, we would love to hear from you. To apply for the Local Support Technician position at Focus Solutions, please answer our applicant questions and send your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws .

Offers of employment at Focus Solutions (the "Company"), or continued employment at Focus Solutions, may be contingent upon clearance of a background check.

Background checks are standard practice in the healthcare industry and are a requirement of doing business. In many cases these checks are required by contractual obligation. Regardless, we have a duty to our clients and their patients to demonstrate that we hire only and employe the people that uphold a moral and ethical standard and that we take every precaution to ensure the sensitive data we are entrusted with is managed with the utmost care and security. This endeavor begins with our hiring practices.

Information obtained through a background check will only be used for purposes of determining a candidate's or employee's eligibility for employment (or ongoing employment) with Focus Solutions. Background checks are not intended to disqualify or otherwise limit the pool of individuals eligible for a role, but instead are intended to confirm a decision to hire a candidate. Any information obtained through a background check will not be used to discriminate against a candidate on the basis of their race, color, sex/gender, religion, national origin, age, disability, or any other protected characteristic under federal, state or local law.

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