Job Summary: As our HVAC Manager, you’ll play a key role in shaping a top-tier service experience, combining technical expertise with a commitment to customer satisfaction. You’ll guide and develop our field technicians, ensuring they have the support and skills needed to succeed and deliver safe, dependable service our clients can count on. You’ll also stay hands-on, working alongside the team and directly engaging with customers to provide impactful, high-quality solutions.
Accountable For
• Maintaining and growing HVAC team sales, revenue, and gross margin.
• Growing team’s internal referrals.
• Managing the team’s process and safety compliance, monitoring team initiatives and goals.
• Overseeing appropriate staffing levels.
• Supporting administrative teams to grow call count, managing field promotions and contests.
• Hiring and developing the best talent on your team while ensuring alignment with company values.
Job Responsibilities:
• Conduct weekly 1-on-1s with every team member or support team leads in doing so. Manage development and performance management plans as needed.
• Develop and lead weekly team meetings.
• Collaborate with Customer Care and Dispatch to ensure the support and success of the HVAC business.
• Ride along with technicians to observe customer interactions and workmanship; coach as needed, while also coaching team leads/trainers to do the same.
• Hold the team accountable to company and department processes, policies, and regulations.
• Partner with our team trainer and leads to ensure training sessions are aligned with technician needs.
• Attend regular management meetings and communicate and monitor goals and initiatives with the team.
• Regularly analyze team performance data, and discuss wins and opportunities at daily, weekly, and monthly huddles.
Required Skills and Qualifications:
• Demonstrated success in motivating and inspiring others to reach goals.
• Strong coaching and leadership skills.
• Comfort raising tough issues and working through conflict.
• Exceptional follow-through and administrative skills.
• Strong verbal and written communication skills.
• Quick and sound decision-making skills.
• Presentation and public speaking ability.
• Comfort in a fast-paced and goal-driven environment.
• Strong focus on customer care and company values.
• Desire to succeed as part of a team.
Compensation: $90,000-$100,000
Apply Online: apply at reynoldsep.com/careers
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