Responsibilities: The Maine Community College System (MCCS) is looking for a full-time Helpdesk Analyst located at Eastern Maine Community College (EMCC). Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. This position will be on-premise at the EMCC campus in Bangor Maine.
Minimum Qualifications: The required minimum qualifications include an associate degree in information technology or similar field and four years of relevant work experience.
Required Knowledge, Skills, and Abilities include, but not limited to:
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