E Billing Manager, Legal, Boston Job at Planet Green Search, Boston, MA

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  • Planet Green Search
  • Boston, MA

Job Description

About the Role:

Our client is seeking a highly motivated and experienced E-Billing Manager to oversee our firm's electronic billing processes. This critical role will be responsible for ensuring the accurate and timely submission of client invoices through various e-billing platforms, maintaining compliance with client-specific guidelines, and leading our dedicated billing team. The ideal candidate will possess strong analytical and problem-solving skills, exceptional communication abilities, and a proven track record of managing the full e-billing cycle within a legal environment.

What You'll Be Doing:

  • Manage the end-to-end e-billing process, including the preparation, submission, and diligent follow-up of electronic invoices via various e-billing platforms.
  • Strictly adhere to and enforce client-specific billing guidelines, proactively addressing any discrepancies or rejections to ensure timely payment.
  • Serve as a key point of contact, effectively liaising with attorneys, clients, and internal departments to investigate and resolve complex billing inquiries and issues.
  • Oversee the generation, thorough review, and accurate distribution of client invoices.
  • Maintain meticulous billing records, ensuring data integrity and accurate reporting.
  • Provide strong leadership and supervision to the billing team, fostering efficiency, adherence to best practices, and a collaborative work environment.
  • Develop and analyze comprehensive billing reports to track the firm’s revenue, identify trends, and evaluate billing efficiency metrics.
  • Proactively identify potential areas for process improvement and implement effective solutions to optimize the overall billing workflow.
  • Act as the primary point of contact for clients regarding all billing-related matters, building and maintaining strong, positive relationships to ensure exceptional client satisfaction.
  • Provide comprehensive guidance and training to the e-billing team on e-billing systems, procedures, and best practices.
  • Cultivate a collaborative and productive work environment, ensuring the team meets deadlines, achieves performance goals, and operates effectively.

What You'll Need:

Proven proficiency with Elite 3e billing software.
  • In-depth understanding of legal billing practices, diverse client billing guidelines, and relevant compliance requirements.
  • Excellent analytical, problem-solving, and organizational skills with a keen attention to detail.
  • Exceptional written and verbal communication skills, with the ability to interact professionally and effectively with attorneys, clients, and staff at all levels.
  • Demonstrated leadership experience with the ability to effectively manage, mentor, and motivate a team to achieve results.
  • Advanced proficiency in Microsoft Excel and experience with financial reporting tools.
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a closely related field.
  • A minimum of 7 years of progressive billing experience, preferably within a law firm or other professional services environment.

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