Job Description

The Dental Receptionist is responsible for providing administrative support to the dental practice, managing patient interactions, scheduling appointments, handling patient inquiries, and performing general office duties. The receptionist is essential for ensuring the practice runs efficiently, creating a positive patient experience.

Key Responsibilities :

• Patient Interaction : Greet and check-in patients in a friendly, professional manner, making them feel welcome and comfortable.
• Appointment Scheduling : Schedule, confirm, and reschedule patient appointments, ensuring optimal use of the dentist's time.
• Patient Records Management : Maintain accurate patient records, including medical history, treatment plans, and personal details, in compliance with privacy regulations.
• Billing and Payments : Process patient payments, including insurance claims, co-pays, and outstanding balances, and provide receipts.
• Insurance Verification : Verify patient insurance details, process insurance claims, and follow up on any pending claims.
• Phone and Email Communication : Answer phone calls and emails, responding to patient inquiries, providing information, and managing appointment bookings.
• Administrative Duties : Manage the practice's scheduling software, maintain dental office supplies, and perform general office tasks, such as filing and faxing documents.
• Coordination with Dental Team : Collaborate with the dentist and dental hygienists to ensure smooth operations and accurate patient scheduling.
• Patient Education : Provide patients with relevant information regarding dental procedures, insurance coverage, and office policies.
• Maintain Cleanliness and Organization : Ensure the reception area is clean, organized, and well-stocked with necessary forms, brochures, and promotional materials.

Skills and Qualifications :

• Experience : Prior experience in a dental or medical office is preferred but not required.
• Communication Skills : Strong verbal and written communication skills to interact effectively with patients and staff.
• Organization : Ability to prioritize tasks, handle multiple responsibilities, and manage a busy work environment.
• Attention to Detail : High attention to detail for managing patient records, billing, and appointment scheduling.
• Customer Service : Excellent interpersonal skills and a positive attitude to provide outstanding service to patients.
• Computer Proficiency : Knowledge of dental practice management software and basic office applications (e.g., MS Office).
• Confidentiality : Ability to maintain confidentiality of patient information and follow privacy regulations (e.g., HIPAA).
• Multitasking : Ability to manage a busy front desk and perform various tasks simultaneously.

Education :

• High school diploma or equivalent required.
• Additional certifications in medical office administration or dental office management are a plus.

Work Environment :

• Typically works in a dental office setting, interacting directly with patients, dentists, and other staff members.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Miami, FL 33132 (Required)

Ability to Relocate:

• Miami, FL 33132: Relocate before starting work (Required)

Work Location: In person

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