Role Overview :
As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions. You'll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities.
Key Responsibilities :
Customer Advocacy : Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven's solutions to meet their goals.
Value Realization : Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven's solutions.
Retention and Growth : Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities.
Feedback Loop : Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform.
Reporting : Maintain accurate records of customer interactions, goals, and success metrics using [specific tools like Salesforce, Gainsight, or others].
Renewals: Manage renewals lifecycle with customers, including quoting and uplifts
Qualifications :
Proven experience as a Customer Success Manager, Account Manager, or similar role in the SaaS or cybersecurity industry.
Strong understanding of data security, compliance, or related technical concepts.
Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders.
Proactive problem solver with a customer-centric mindset and the ability to work independently.
Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred Skills :
Experience with enterprise customers and complex account management.
Knowledge of data classification, security frameworks, and compliance standards.
Candidates currently residing in the Bay Area, Austin, Seattle or Denver are preferred.
Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We've raised over $140M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.
Our company values are:
Think Deeply and Use Sound Reasoning
Step Up and Take Ownership
Continuously Learn and Grow
Obsess About Customers
Enjoy the Journey
Reach for Ambitious Goals
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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