Job Description
Job Title: Customer Service Representative
Job Overview:We are seeking a Customer Service Representative to join our client’s team in an onsite role based in West Chester, PA. This temporary-to-hire position offers an hourly pay of $18–$19 and requires availability for a Monday–Friday work schedule from 10:30 AM to 7:00 PM. The ideal candidate will be responsible for providing outstanding customer support, handling inquiries, and coordinating shipments while maintaining strong communication with both internal and external partners.
Compensation:- Hourly Pay: $18–$19 per hour
- Employment Type: Temporary-to-Hire
Work Schedule:- Days: Monday – Friday
- Hours: 10:30 AM – 7:00 PM
- Location: Onsite in West Chester, PA
Key Responsibilities of the Customer Service Representative:- Serve as a primary point of contact for customers via phone, email, and fax to provide information, resolve inquiries, and process requests.
- Schedule pick-ups, trace shipments, and provide estimated delivery times and rate quotes.
- Coordinate shipments with internal departments, third-party delivery agents, brokers, and container stations.
- Arrange delivery appointments and manage re-consignments as needed.
- Communicate with drivers, Accounts Receivable, and customers regarding Driver Collect and C.O.D. shipments.
- Ensure accurate and timely billing for all shipments.
- Generate and review reports, conduct daily audits, and document all customer interactions for follow-up.
- Assist customers with account registration and usage of the company website.
- Meet performance standards, including call quality, adherence to schedules, and productivity metrics.
Qualifications and Skills for the Customer Service Representative:- Experience in a fast-paced customer service role, preferably in retail, hospitality, or a call center setting.
- Strong communication skills with the ability to handle customer inquiries professionally.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic typing skills.
- Strong attention to detail, organizational skills, and ability to multitask.
- Ability to prioritize tasks, work independently, and collaborate as part of a team.
- Willingness to maintain a flexible schedule based on business needs.
- Dependability and reliability in attendance and work performance.
- Experience handling customer concerns and complaints in a professional manner.
Why Join Us?This is a great opportunity for individuals looking to grow in a customer service role with potential for long-term employment. If you have a strong work ethic, a customer-first mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply today!
About Us:Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
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Job Tags
Hourly pay, Contract work, Flexible hours, Monday to Friday,