Job Description
Clinical Education Specialist (Sterile processing required) Southeast Region Location Remote in Phoenix, AZ : STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders. Position Summary
Candidates must live in one of these states: AZ, NV, NM, UT This position is 100% remote, home based with frequent business travel of around 70% typically in these states: AZ, NV, NM, UT Provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services. Provides a value-added service to assist the sales force achieve their financial objectives. Duties - Supports IPT sales team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.
- Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programsSupports Product Managers in the following areas:
- Support for VOC
- Support in feasibility and prelaunch of NPD
- Troubleshooting
- Review photography for clinical appropriateness
- Review presentations
- Sample competencies
- Sample procedures
- Clinical Q&A
- Content ideation and review
- Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
- Assists sales team with product and/or equipment in-servicing as needed.
- Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
- Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
- Documents audits with recommended actions in standard report format, copying Customer. Inform Account Managers, and Region Manager of any and all opportunities identified during the audit.
Duties - cont'd - For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
- Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers on Customer needs/requirements. May consult with a Senior or Principal Clinical for recommendations as needed.
- Provides clinical expertise with troubleshooting (equipment, process, and machine) and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required. May consult with a Senior or Principal Clinical for recommendations as needed.
- For credentialed Customer presentations, recommend and review new topics based on Customer needs, and review existing presentations based on industry changes to ensure presentations are up to date.
- Develops and maintains relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., AORN, SGNA, APIC, IAHCSMM etc.) and participation in national/local professional meetings, workshops, and seminars.
- Maintains professional knowledge and expertise in sterile processing practices and regulations and their application to the sterile processing environment. Provides input and expertise in developing educational tools and training material to improve clinical education efficiencies, increase value to Customer, and differentiating STERIS from the competition. Participates in STERIS initiatives and works with all STERIS departments as a corporate representative furthering STERIS strategic objective. Participates in industry trade show activities and professionally represents STERIS as needed.
Required Experience - Bachelor's degree required
- 6+ years clinical experience required
- Expertise in the Central Supply Processing / Sterile Processing Department (SPD)
- Experience in a leadership position within a hospital Sterile Processing Department (SPD)
- Professional certifications required, minimum of 2. (i.e. CRCST, CIS, CHL, CER, CIC, CNOR)
- Must have 2 certifications within 12 months of hire.
- Completion of Lean Orientation, Lean Onboarding, and Problem Solving training will be completed after hire
- Competent in understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization) preferred.
- Track record experience in clinical practice, which may include perioperative practice, infection prevention/control, reprocessing departments, medical or nursing.
Preferred Experience - Bachelor of Nursing degree preferred (BSN)
- Operating Room, Infection Prevention/Control and/or Endoscopy Department experience is helpful
Skills - Demonstrated understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization), required.
- Demonstrated analytical, problem-solving and interpersonal skills.
- Excellent written and oral communications.
- Excellent presentation skills before large and small groups.
- Excellent organizational skills and ability to work effectively with multiple priorities.
What STERIS offers The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.
Job Tags
Holiday work, Full time, Local area, Immediate start, Work from home, Worldwide,