Call Center Team Leader-Remote Job at Ovextech, Dallas, TX

bWpLVjQ4bjVYUERheGEwaHU2Y2Yxejc3WEE9PQ==
  • Ovextech
  • Dallas, TX

Job Description

About Us:

Ovex Technologies Ltd. a distinguished BPO and IT solutions provider is driven by the vision to Think Innovate Grow. We specialize in delivering tailored and customercentric services including Inbound & Outbound Services Technical Support Live Chat Support and Medical Billing Services. Our commitment is to empower businesses streamline operations and foster growth. Experience the innovative and growthoriented approach of Ovex today.

Call Centre Team Leaders work on managing a team of call centre superheroes to success. They will facilitate the delivery of excellent customer service and ensure that individuals on the team work together toward a common goal.

Team leaders will also maintain KPIs and company targets motivate and coach their team and develop the team toward a better outcome.

Duties & Responsibilities:

  • Developing a team of highly professional and motivated Consultants
  • By personal example lead the adoption of the company vision and values
  • Effectively lead and manage people processes and technology to facilitate the delivery of excellence in service operational and productivity efficiencies people performance and achievement of financial budgets while ensuring the contact centre is a place where people want to work
  • Monitor and increase NPS scores within the direct team through utilisation and coaching
  • Proactively manage change and coach the team through a change management process
  • Foster effective relationships with other business units to ensure the success of business initiatives
  • Work closely with the team motivating and coaching them
  • Hosting 121s and team meetings
  • Keeping up to date with business development and new product lines
  • Ensure training and development plans are maintained for all team members
  • Use company methodology team input and own initiative to ensure attendance and retention targets are achieved
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
  • Work with the management team to identify and deliver positive change and business efficiencies

Skills & Qualifications:

  • 25 years experience as a call centre team leader (depending on industry and team size)

Job Tags

Similar Jobs

SkillSource Staffing LLC

Lead CNC Machinist (Mills & Lathes) Job at SkillSource Staffing LLC

 ...Company Description: Our long term client is a growing manufacturing company specializing in precision machining and fabrication....  ...producing high-quality machined components for a variety of industries such as the aerospace, automotive and medical device industries... 

Unified Growth Partners Inc.

Accounting/Financial Analyst Job at Unified Growth Partners Inc.

Unified Growth Partners is looking for an Accounting/Financial Analyst! Are you looking to join an organization where you can make an...  ...and be a part of an exciting, growing team? Do you love to work from home? Then we could have the job for you! Unified Growth Partners... 

Hope Christian services

Group Home Assistant Manager Job at Hope Christian services

 ...Group Home Assistant Manager- Hope Christian Services, Wyckoff, NJ Job Summary: Encourage appropriate and independent behavior for group home residents through group outings, daily living skills, and supportive counseling. Job Qualifications: High School... 

Tommy's Express Car Wash

Customer Service - Team Member Job at Tommy's Express Car Wash

Job Title: Tommys Express Car Wash Team Member Location: Waukee, IA Job Type: Full-time/Part-time About Us: Join the dynamic team at Tommys Express, a leading car wash brand committed to delivering top-notch service and innovation in the automotive industry...

Adelphi Staffing, LLC

Family Medicine Physician Job at Adelphi Staffing, LLC

 ...JOB OVERVIEW Job Title: Physician Family Practice Job Type: Locum Tenens Location: Everson, WA Service Setting: Outpatient Clinic Coverage Type: Clinical Only Coverage Period: March 3, 2025 Ongoing Clinical Shift Schedule: Monday-Friday...