General Description & REQUIREMENTS
· Jointly responsible and accountable for the financial performance of the restaurant by driving sales and controlling cost of goods with the senior management team
· Target areas of excess cost; Work with the senior management team to maximize profitability through targeted, organized approach
· Ensure proper team member coverage per the needs of the business while maintaining target labor costs
· Maintains exceptional standards of professionalism and hospitality
· Communicates daily with BOH managers to ensure FOH and BOH team leaders and supervisors are aligned for expected business needs
· Develops a strong and positive rapport with both staff and guests alike
· Drives positive results and aligns with business goals
· Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
· Act and step up as General Manager in their absence
· Manage employees in their daily responsibilities, providing clear, effective direction
· Ensure that all Orwashers recipes and procedures are followed, maintaining the highest quality and consistent product standards
· Conduct DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
· Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
· Ensures the delivery of superior customer service through effective staff training and education
· Actively participates in the mentorship and support of all team members, promoting interdepartmental collaboration, teamwork, and a positive daily work environment
· Build morale and team spirit by fostering a work environment where team members’ input is encouraged
Essential Functions:
· Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards
· Exceptional communication and interpersonal skills
· Ability to work flexible hours including evenings, weekends, and holidays
· Attention to detail, solution-driven, and self-starting
· Must have or be willing to obtain NYC Food Handler’s license
· Ability to work on your feet for a full shift and lift 30+ lbs
· Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
· Fluent in both written and spoken English
· Must have basic math skills
· Polished personal presentation
· Ability to perform position responsibilities effectively under pressure, maintaining professionalism and positivity always
· Strict adherence to posted schedule and clock in/out at times
· Attends mandatory meetings including staff meetings, leadership meetings, etc.
· Adhere to all HR policies and procedures
· Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS systems, and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system
work experience requirements- 2+ years’ experience as restaurant manager of similar caliber concept
education requirements- High school diploma or GED
Holds NY Department of Health & Mental Hygiene Food Protection Certificate, required
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